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SHIPPING

SHIPPING IN THE UNITED STATES

WHERE IT IS SHIPPED FROM

Orders are shipped from our warehouse near Los Angeles, California.


STANDARD SHIPPING

Most standard shipments are sent through USPS, UPS ground or FedEx ground. The exact service depends on the size and weight of your order.

Packages usually reach their destination in 3-7 business days, but occasionally take longer. Orders require +1 day to process.


EXPEDITED SHIPPING

Most expedited shipments are sent through UPS or FedEx. The exact service depends on the size and weight of your order.

Packages usually reach their destination in 2-3 business days, but occasionally take longer. Orders received after 10am Pacific Time require +1 day to process.

SHIPPING OUTSIDE THE USA

STANDARD INTERNATIONAL SHIPPING

Most standard shipments are sent through USPS, but is handed off to your local mail carrier once it arrives in the destination country.

Orders typically take 7-21 business days to reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. It ultimately depends on where you live and what you've ordered...we wish we could give better specifics that that, but due to the complexities of international shipping we cannot. Orders require +1 day to process.


EXPEDITED INTERNATIONAL SHIPPING

We do not offer an expedited service internationally right now, due to the extremely high cost.


VAT & DUTIES

Some countries apply duties or VAT on shipments received from the United States. You are responsible for any such extra taxes or fees your government applies to get the package delivered. Nomad will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.

For easier delivery, consider ordering from your country.

WHERE WE SHIP

COUNTRIES WE SHIP TO

Albania Algeria American Samoa Andorra Anguilla Antigua & Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas, The Barbados Belarus Belgium Belize Bermuda Bolivia Bosnia & Herzegovina Botswana Brazil British Virgin Is. Brunei Bulgaria Burma Cambodia Cameroon Canada Cayman Islands Chile China Colombia Cook Islands Costa Rica Croatia Cyprus Czech Republic Denmark Dominica Dominican Republic Ecuador El Salvador Estonia Fiji Finland France French Guiana French Polynesia Gabon Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guyana Honduras Hong Kong Hungary Iceland India Indonesia Ireland Israel Italy Jamaica Japan Kazakhstan Kenya Korea, South Kyrgyzstan Latvia Lebanon Lesotho Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Malaysia Maldives Malta Martinique Mauritius Mexico Moldova Monaco Mongolia Montserrat Morocco Namibia Nepal Netherlands New Caledonia New Zealand Nicaragua Nigeria Norway Palau Panama Paraguay Peru Philippines Poland Portugal Puerto Rico Reunion Romania Russia Saint Kitts & Nevis Saint Lucia Saint Vincent and the Grenadines San Marino Serbia Seychelles Singapore Slovenia South Africa Spain Sri Lanka Suriname Swaziland Sweden Switzerland Taiwan Thailand Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Is Ukraine United Kingdom United States Uruguay Uzbekistan Venezuela Vietnam Virgin Islands



COUNTRIES WE DON’T SHIP TO

Afghanistan Angola Bangladesh Benin Bhutan Burkina Faso Burundi Cuba Cape Verde Central African Rep. Chad Comoros Congo, Dem. Rep. Congo, Repub. of the Cote d'Ivoire Djibouti East Timor Equatorial Guinea Eritrea Ethiopia Gambia Guernsey, Faroe Islands The Gaza Strip Guinea Guinea-Bissau Haiti Isle of Man Iraq Jersey Kiribati Korea, N. Mariana Islands Netherlands Antilles North Laos Liberia Madagascar Malawi Mali Marshall Islands Mayotte Micronesia, Fed. St. Mozambique Nauru Niger Papua New Guinea Rwanda Sao Tome & Principe Saint Helena Samoa St Pierre & Miquelon Senegal Sierra Leone Slovakia Solomon Islands Somalia Sudan Tajikistan Tanzania Togo Tonga Tuvalu Uganda Vanuatu Wallis and Futuna West Bank Western Sahara Yemen Zambia Zimbabwe Bahrain Egypt Jordan Kuwait Mauritania Oman Pakistan Qatar Syria Saudi Arabia United Arab Emirates

TRACKING A PACKAGE

SHIPPING CONFIRMATION

You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here.

This tracking information may take up to 12 hours to be available.


LOGGED IN

You can view all past orders and see the status of the shipment by logging into your account.


NOT LOGGED IN

You can visit: https://www.hellonomad.com/orders and place in the info from your order confirmation email.


ISSUES WITH TRACKING INFO

We are happy to help, but unfortunately we only have access to the same tracking information that you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at support@hellonomad.com

LOST PACKAGE

Nomad will not be responsible for any items damaged or lost during transit.

Any claims should be filed with the respective carrier.

If all else fails, please contact our support team directly for assistance at support@hellonomad.com